Shopping Cart Overview
The main window which displays after you have selected seats from the seating chart or used the Quick Ticket (Best available) method to select tickets is shown below.
Ticket Information
Information relating to each ticket selected is displayed in the upper section of the Sales / Vouchers window. This includes:
- Name of the program
- Time/Date of the event
- Section name
- Side name
- Row number
- Seat number
- Face value of the ticket
- Type of discount/commission applied
- Value of discount/commission applied
- Calculation method of discount/commission
- Price
Adding Seats to the Shopping Cart
Seats are added to the Shopping Cart by selecting them in the Seating Chart and clicking on the OK button
Removing Seats from the Shopping Cart
Seats are removed from the Shopping Cart by selecting an individual seat to be removed and clicking on the Cancel button.
To remove every seat listed from the Shopping Cart, click on the Cancel all button.
Adding Seats from another Event to the Transaction
To add seats from other events to the transaction, click on the Browser button which will return you to the Event Browser. Then proceed with the transaction as normal
To see the position of any selected seat on the seating chart, highlight the seat in the Sales/vouchers window and click on the Seating chart button.
Adding Discounts/Fees
To add discounts/fees to the ticket(s), click on the Modify button. The Modify Window will pop up.
Select the discount in the drop down list.
If the discount you wish to add to the ticket(s) is not listed, click on the button with the red arrow at the right of the drop down Rate box. You will be taken to the Maintenance >Rates > Rate page to enter a new Rate.
Select the Rate then click on the Accept button.
To add the selected discount/fee to every ticket in the shopping cart, check the All tickets checkbox.
If you want to add the discount to only one specific ticket, you must select the ticket in the Cart before clicking on the Modify button. After clicking on the Modify button, uncheck the All tickets checkbox.
If the Rate Groups check box is checked, the drop down list will return Rate groups. To
create a new Rate group click on the button with the red arrow at the right of the drop down Rate box. You will be taken to the Maintenance > Rates > Rate Groups page where you can set up a new Rate group.
Adding Multiple Discounts/Fees
If you wish to add more than one discount/fee to the same ticket(s), use the Multiple Rate button at the right of the Transaction fee box.
Click on the Multiple Rate button.
Select the rate in the drop down list at the bottom, then click on the button with the plus sign and blue arrow. The selected rate will be added to the list in the Option Window.
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When you are finished with your selections, click on the Close button. The selected rates will be added to the ticket(s) in the order they were listed in the Option Window.
To add the selected discounts to every ticket in the shopping cart, check the All Tickets check box
If you want to add the discount to only one specific ticket, you must select the ticket in the Cart before clicking on the Modify button. After clicking on the Modify button, uncheck the All tickets checkbox.
Click on the Save button.
Adding Transaction Fees
You can add discounts or fees to the transaction by selecting the rate in the Transaction fee drop down box.
See the method for adding Multiple rates
Printing Group Tickets
You can print group tickets to general admission events which means a single ticket is printed for multiple seats rather than printing a ticket for each seat purchased. (But the ticket format must be set up correctly in Maintenance > Ticket and report formats > Ticket formats to ensure that the number of seats included on the group ticket is printed on the ticket)
If there are reserved seating event tickets in your cart or tickets to more than one event, the
Group Ticket checkbox will not be active.
Check the Group ticket box before clicking on the Accept button to print a group ticket instead of printing an individual ticket for each seat.
Redeeming Gift Card/Flex Passes
Enter (or scan) the barcode of the Gift Card in the Gift Card ID field.
Click Enter on your keyboard if you are not using a scanner.
If there is not enough credit on the card, the system will send a message asking of the customer wishes to buy credit and add funds on the card.
Selling tickets where a Discount Card is Presented
Click on the Modify button in the Sales/ Voucher window.
Enter the barcode of the Discount Card in the Discount Card ID field and hit Enter on your keyboard, or alternatively scan the barcode if you have a scanner.
Click on the Save button
Entering Customer Data
You can add a customer's name to a transaction by selecting the Customer drop down list. A customer's name is only required when reserving or allocating tickets.
You can filter the client list by checking the Patron checkbox which will return only those who are registered in the database as Patrons.
If the customer is not listed, you can enter details of the new customer in Maintenance > Customers.
Click on the button with the red arrow at the right of the drop down Customer box to transfer you to this page.
If credit card has been selected, the Card Data tab will appear with the Card data input window.
The name and address details of the customer previously selected in the Customer list will automatically be entered in the Card Data fields.
If no customer was previously selected, all card details need to be entered manually.
If the name you are entering is already registered in the database, a window will automatically pop up listing all the customers registered under that name.
Select the customer in the list then click on the OK button. The customer data will be entered in the Card Data fields.
To fill in the fields manually, click on the Cancel button
To return to the main transaction page, click on the General Data button.
NOTE:
The software can be configured not to use the system to process credit cards. The credit card payment method and the credit card type will still be registered. With this configuration, selecting "credit card" will not activate the card data input form, only a pull down list will appear where the card type can be selected.
To set up this configuration please contact HandyTix.
Sales using Voucher payment
When selling tickets with Voucher payment, check the Vouchers checkbox. The Voucher Data Entry Form will appear.
Enter the Voucher ID
Select the Ticket Office from the drop down list
If the Ticket Office is not listed, you can register it in the Maintenance >Resellers page by clicking on the button with the red arrow at the right of the drop down box.
You can enter the customer's name and address in the Client name and Client address fields if you wish, but these two fields are not required.
Click on the Accept button
Will Call Tickets
This feature allows the ticket seller to make a sale without printing the ticket at the time of the sale. The ticket is saved within the database to be printed at a later time. See Ticket Transactions > Will Call Print
Check the Will call print check box to activate this feature before hitting the Accept button.
Info Source
Use the drop down Info. source drop down box to select how the customer heard of the event.
If you do not see the appropriate selection, hit the button with the red arrow at the right of the drop down box to go to the Maintenance > Info Source page where you canto enter a new info.source.
Printing Payment Confirmation / Receipts
To print a receipt at the time the tickets are printed, check the Payment confirmation. The layout of the receipt can be edited under Maintenance > Ticket and Report formats > Receipt formats -ticket.
Mail Out Tickets
This feature allows the ticket seller to make a sale without printing the ticket at the time of the sale. The ticket is saved within the database to be printed at a later time via Ticket Transactions > Mail out tickets.
Check the Mail out checkbox to activate this feature before clicking on the Accept button.
Note that the Mail out checkbox is only active when the event dates to which you have tickets in your cart are at least one week from the current date. This is a database setting. To change this setting please contact HandyTix.
Payment by Coupon
The customer may pay by coupon when purchasing tickets, season tickets or gift and discount cards. (This function can be enabled by a Superuser under Maintenance > Organization details >System Parameters tab.)
Select a Coupon type from the drop down box. New Coupon types can be registered under Maintenance / Coupon types
Enter the amount.
Click on the Accept button.
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