Quick Start Guide
The Quick Start Guide is intended to get you up and running in the shortest possible time. It explains the basic steps needed to set up your system and start selling tickets both online or through your box office/administration interface.
Click on the text in blue for more detailed explanations of any section.
A PDF version of the Quick Start Guide can be downloaded here.
Locate the Tickets.exe file on your computer and double click to open the program interface.
At the Login screen, enter the User name and Password you have been given and select your Venue name from the drop down list. Click on Enter.
The main interface will open with Windows style drop down menus at the top.
The starting point for setting up all auditoriums, programs, events, prices, season, ticket formats etc is the Maintenance menu item.
Sales via the administration side of the program are made via Ticket Transactions (or Season Ticket Transactions).
Go firstly to Maintenance > Venue and enter your organization details (name, address, phone number, email etc).
Under the Defaults tab, enter the default type of printer that will be used to print tickets (typically a thermal printer for single tickets or laser/inkjet for sheet printed tickets).
Under the System Parameters tab, enter the Tax class (if applicable) to your ticket transactions. If GST or sales tax is to be recorded in the ticket transaction, go to Maintenance >Tax Values and ensure that the Tax(%) is the required rate for the Tax Class you have set here.
Details under the E-mail settings and Group Sales tabs can be completed later as required.
If you have asked for a seating chart to be created for reserved seating events, it will already appear in the list of Auditoriums. You may only need to enter some default settings from the Main tab by checking as applicable:
- the General Admission checkbox(if selling GA tickets only)
- Allow network print checkbox(if allowing network users the ability to print tickets)
- PDF Print checkbox (if offering PDF print-at-home ticket delivery for online customers)
- the Flash and Flash/Section checkboxes (do not tick HTML or Java)
Enter details of your Auditorium(s) as described in Maintenance > Auditoriums.
Set up your programs as described in Maintenance > Programs.
You will need to enter the name of your new Program, select the Auditorium from the drop down list, define areas in your Auditorium with different Price levels and create a Pricing map (or select an existing one) based on these price levels.
For each Pricing map you then set up a Pricing structure (e.g. evening, preview matinee) with corresponding base Prices.
Select your Program category from the list and check the General Admission and Allow network ticket print boxes (if applicable).
Under the Defaults tab, select the default Ticket format and Printer type you will use.
Select the Tax class applying to your ticket sales (this is a required field).
Check the PDF Print box if you are allowing Print at home ticket printing for online customers.
Set up your events as described in Maintenance > Events.
From the Main tab, choose a Program from the drop down list (the auditorium name will be displayed automatically).
Select a Pricing Map which you have previously set up in Maintenance > Programs > Pricing map.
Select a Pricing structure which you have previously set up in Maintenance > Pricing.
Set the Date of your event.
Select the Season (set up in Maintenance > Seasons).
Check the General Admission checkbox if applicable.
If selling tickets online, go to the Network tab, select the required options and/or times from the Visible and Available sections.
Under the Formats tab, select the default ticket formats - Single format (thermal printer), Web Ticket format and A4/4 format (sheet ticket printing).
Select the Printer type you will use, check the PDF Print Enabled if you are allowing Print at home ticket printing for online customers and the Allow network ticket print checkbox if allowing network ticket sellers to print tickets.
If you are selling Reserved seating from a seating chart or General Admission seating where you also have a seating chart in place, you need to Generate the tickets after setting up your Events as described in Maintenance > Events > Generate Tickets.
Special Prices and Discounts
Go to Rates > Rate if you need to set up additional prices (such as Child, Concession, Senior) other than the base price set up under Maintenance > Programs > Prices and provide for discounts/transaction fees such as Postage, credit card charges etc to be added to transactions as and when required.
Set up Formats (designs) to be used for your tickets and receipts at Maintenance > Report Formats Some basic formats are pre-loaded which can be modified as required.
Set default Ticket Printers
Go to Settings > Printer Setup to set the default printers which you will use for ticket printing and receipt printing.
Setting up your Web Page for Online Ticket Sales
HandyTix Customer Service will send you a questionnaire detailing options available for the web interface for customizing responses sent to your customers after they have purchased tickets online.
For most ticket sales, you will use Ticket Transactions > Sales/Voucher which opens with the main Browser window listing all current events. From here you select the required event and if a reserved seating event, click on the Seating chart button or the Quick ticket button if it is a GA event or if you do NOT want to select seats yourself from the seating chart.
Follow the more detailed instructions in Ticket Transactions > Sales/Voucher to select a customer, modify the price (as required), add any transaction fees, record the payment and print the ticket(s) together with a receipt as required.