The videos below take you through step by step some of the main aspects of the ticketing program.
These videos open up in full screen size rather than a smaller web video player to make then clearer to read, but the downside is they will take longer to load in your browser, so please be patient.
Please note that since the ticketing program is constantly being upgraded and enhanced, some text and field names displayed in the videos may not correspond exactly with the text and field names displayed in the current version of the program.
Please refer to the web based support pages for the most up to date operational guidelines.
Right click on the video name to download the file for later viewing.
Setting up your events
Setting up your performances - reserved seating
Setting up your performances - general admission seating
Accepting reservations, selling or releasing tickets back to the system
Selling reserved seat tickets - Best available method
Selling reserved seat tickets - from seating chart
Selling tickets via a Gift card/Flex Pass
Selling general admission tickets - quick transactions
Selling tickets on the network(web) - Best available
Issuing refunds for box office ticket sales
Issuing refunds for Network ticket sales made via exchange voucher
Printing Network sales tickets made by exchange voucher
Setting up season subscriptions
Season tickets - taking reservations without deposit
Season ticket sales - cash
Season tickets - issuing refunds
Season tickets - reprinting tickets
Selling gift cards/Flex Passes
Maintaining your customer database -merging duplicate names